Delivery & Returns
Our Delivery Options
- FREE local delivery to the following postcode areas: LN,NG
- Deliveries will take up to a maximum of 7 days to deliver. We will contact you by email, text or phone call to arrange a suitable day and time.
- Standard shipping is based on how many pallets are required:
- Price Per Pallet: £50
- Maximum Pallet Volume: 2 m3
- Maximum Pallet Weight: 1000 kg
Our Returns Policy
In the unlikely event that a Product is below standard, not as described or delivered damaged, you reserve the right to request a refund. All damages must be noted at the time of arrival on the delivery contractors’ delivery note. A copy of which should be retained by yourself.
If you’re ordering Products from us as a consumer rather than in the course of your business, you may have additional legal rights and nothing in these Terms will affect those statutory rights.
Please contact us if there’s an issue
If there are any issues with the Products you’ve ordered, please contact us straightaway so we can help. You can email us at or call us on 01522 412 125. Please have your order number to hand as well as details of the affected Product(s). If we offer you a refund, this will be credited to the card or account used to purchase the affected Product(s).
Statutory right to cancel if you’re a consumer.
Consumer Cancellation Right
If you’re ordering Products from us as a consumer, you have a statutory right to cancel any online or telephone orders (excluding orders for bespoke Products) and receive a full refund, including standard delivery charges. This is your Consumer Cancellation Right and it applies in addition to any other rights set out under these Terms and our Group Sale Terms.
How to exercise your Consumer Cancellation Right
To exercise your Consumer Cancellation Right, you must contact us at any time before the Products are dispatched or within 14 days of delivery, starting on the day after your delivery is made. If your order is delivered in multiple shipments, the 14 day period starts the day after the last instalment is delivered. If we receive your cancellation notice outside these timeframes, your Consumer Cancellation Right will not apply. Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you’ll be responsible for returning the Products to us at your own cost and within 14 days of cancelling your order.
How to return Products that have already been delivered to you when you’ve exercised your Consumer Cancellation Right
You can return any Products to Pro Logs, along with proof of purchase. Or, you can arrange for us to collect the Products by emailing , or calling us on 01522 412 125, with your order number and details of the Products you want to return. We will arrange for the Products to be collected by our nominated carrier.
Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and Product type.
Your refund when you exercise your Consumer Cancellation Right
We’ll refund your returned Products as soon as possible and no later than 14 days after receiving them back. The refund will be made to the debit or credit card you used to pay for the Products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them.